Our Help Desk Support Services include:

• Providing assistance with basic PC hardware, and peripherals (printing, faxing, etc).

• Hardware issues from replacing hard drives to troubleshooting memory.

• Application support, Office, Autocad, and third party applications.

• Antivirus, malware protection and clean-up.

• Performance issues, making your desktop (Windows OS) run optimally.

Prompt Response with up to 24×7 Coverage

Alaska I.T. Guys provide comprehensive coverage for submission and management of support requests. Customers can submit support tickets on-line, via email, or by telephone using the help desk hotline. The Help Desk is staffed Monday through Friday, 8:00 am to 5:00 pm, and 24×7 services are available for customers with around-the-clock support requirements.

Expert Help Desk Staff

Our help desk personnel are highly trained and experienced IT professionals. All help desk personnel possess the real-life experience to properly diagnose, manage, and resolve critical support requests.

Customer Satisfaction

Our Help Desk Team receives praise-worthy evaluations consistently.  Most recently in our Customer Satisfaction Survey, we achieved outstanding marks from 100% of respondents.